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BUSINESS EDITORIAL - Operations
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Currently showing items 1 to 15 of 179
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Go High Tech
10/30/2008 4:12:50 PM
Are you still doing business the old-fashioned way? Making multiple phone calls and faxes to complete an estimate, wasting time handling paper documents and using shop management and estimating systems with limited parts orde...
Picking a PBE Jobber
10/30/2008 4:05:12 PM
There’s no question that the collision repair business in the United States is changing, and this change is affecting everyone in the distribution chain: product manufacturers, manufacturer’s reps, warehouse dis...
Green & Mean
10/30/2008 3:24:11 PM
Collision Survival Guide
9/3/2008 2:03:04 PM
The price of gasoline is hovering around $4 per gallon, and miles driven have dropped dramatically. The U.S. economy is in a definite slowdown. Mortgage foreclosures are at record highs, and real estate values are dropping li...
Customer Care to the Max
7/16/2008
All you seem to hear these days is how body shops across the United States are struggling and closing at an alarming rate because they can’t seem to make a decent profit. But that’s not the case at Fred Haas C...
Implementing Lean
5/1/2008
More and more shop owners are looking at “lean” as a possible solution to their business issues. But as always, practical application isn’t easily understood. The basic concepts of removing waste and orga...
Reader's Choice – Raising Rates Without Losing Business
4/1/2008
Question answered by: John Shortell
There’s no magic pill or secret solution, John. Understanding that “we are our own worst enemy,” as you put it, is a good first step. Regaining control of your...
A Lean Transformation
3/1/2008
For a few years now, I’ve been writing articles on the funda
Developing Tomorrow’s Staff
12/1/2007
Can shop owners expect qualified entry-level technicians to rain from the sky and land on their doorsteps anytime soon? Maybe...when pigs fly! Perhaps that will happen sooner than you think.
I know one thing: If entry-leve...
Fox Fiasco Mars Industry: Fox Collision Centers
12/1/2007
For a little over a month now, we’ve been following the saga of Fox Collision Centers. How embarrassing! It’s like a bad train wreck that you can’t pull your eyes from. This story line gets more and mor...
It’s Now or Never: A Proposed Code of Ethics for the Collision Repair Industry
12/1/2007
People are funny. Most of the time, if something bothers them, they just complain about it and do nothing.
We all know why, too: It’s easier to whine than actually do something to address what we’re whin...
No Free Groceries: Body Shops Should Operate Like Grocery Stores
12/1/2007
Most things that are free aren’t really free. We don’t get free stuff from other businesses unless we spend a certain amount of money or purchase certain items or services. Even when stores run “buy one get one free” deals,...
The Green Team: Eco-Friendly Ways
12/1/2007
With 2008 just around the corner, everyone is thinking green. The stereotype that environmentally conscious people are all tie-dyed clad, patchouli-reeking hippies has gone the way of the Summer of Love and Timothy Leary. T...
Auditing Insurer Estimates
11/1/2007
If you’re at all like me, you’ve spent countless hours poring over your estimate and an estimate written by or for the insurer, pulling your hair out trying to identify the differences in the bottom lines. On ...
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