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BUSINESS EDITORIAL - Employees
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Currently showing items 1 to 15 of 26
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Hydrate Your Business
12/11/2008 1:28:03 PM
The U.S. Department of Labor’s Bureau of Labor Statistics projects that 60 million workers in the United States will retire over the next 30 years. By 2014, the U.S. will need a projected 18,927,569 new workers. Plus, ...
Interviewing ABCs
9/29/2008
To at least some degree, I think everyone at a job interview is a bit of an actor. No employer likes to admit in the interview that he yells at his crew or expects them to work late to satisfy a customer. And job seekers ar...
Eliminate the 'Fear Factor'
9/3/2008 2:28:47 PM
I’ve come to the conclusion that many shops in our industry are being held hostage by their technicians. The inmates are running the asylum. Ever feel that way? I’m sure many of you do. I talk with a lot of sh...
Developing Tomorrow’s Staff
12/1/2007
Can shop owners expect qualified entry-level technicians to rain from the sky and land on their doorsteps anytime soon? Maybe...when pigs fly! Perhaps that will happen sooner than you think.
I know one thing: If entry-leve...
Effective Job Descriptions
11/1/2007
Have you ever heard the phrase, “It’s not my job?” It’s enough to make a manager’s blood boil. Where’s the team spirit? Why must someone view his or her normal duties as his or her ...
Salary vs. Commission
10/1/2007
Some collision repair shops debate about whether paying their technicians a salary or paying them a commission is the best compensation method. I know what we prefer to use, and it comes from a lot of hard lessons learned o...
What Kind of Repairs Do You Want to Do?
10/1/2007
I’m busy as can be painting cars and have more work than I know what to do with dollar signs in my eyes. Then, BAM, I’m attacked by shoddy bodywork sent over to the paint shop. Pinholes, bad featheredging, wav...
Sexual Harassment 101
10/1/2006
When you’ve been in business as long as I have, the daily mail isn’t very exciting. You shuffle through it and throw most of it away. Occasionally, however, you get “OFFICIAL” mail — ...
Inflated Egos: ‘Head’ for the Hills!
11/1/2005
At what point does a healthy ego become disruptive to your business? While a good collision repair technician should be proud of the work he does, there are those who allow the quality of their repairs to go straight to the...
Send Me Your Best Student: Partnering with Vo -Tech Schools
5/1/2004
Ring, ring, ring!
"ABC Tech Center Automotive Program, may I help you?" asks collision repair instructor Pat Peterson.
"Yes, this is Joe Smith at City Collision Center. I just had a tech quit today and have an opening...
What a Tech Wants: Dealership Over an Independent
5/1/2004
I seem to regularly meet collision repairmen who have a preference for one type of shop or another. Some techs spend a large portion of their careers in dealership body shops, while some tend to favor independently owned fa...
Somebody's Watching Me: "Spy Cam" Teddys
10/1/2003
Secret "spy cam" teddys aren't the answer. Techs produce at least 50 percent more when they know you're watching them. Implementing a production tracking system - along with productivity bonuses - has saved one shop owner $87...
Why I Drug Test Employees
8/1/2003
A shop owner hired a firm to install a fresh-air breathing system. When the installer opened the boxes, he found the compressor missing. Suspecting employee theft, the shop owner hired a private investigator who administered ...
Staffing Your Front Office
7/1/2003
Properly staffing the front office is a challenge faced by each and every shop owner a challenge that often escalates into a dilemma.
dilemma n. 1. a predicament that apparently defies a satisfactory solution. 2. a serious p...
Is My Job Killing Me
4/1/2003
Timothy, your question is a good one and involves more than a yes or a no answer. As I read your question, I can't help but notice that there are some factors in your life that may be causing you to ask this question no...
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